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Notice of Privacy Practices (HIPAA) - According to HIPAA, HMA/DMEPOS suppliers are required to maintain the privacy of the health care information of the patient. What HME/DMEPOS providers are obliged to do is provide patients with a copy of Privacy Note which outlines the privacy practices and ways in which the information that identifies the patient is protected.

 

The requirements of a HIPAA compliant providers are:

  1. Notify patients of their privacy rights and explain the ways in which their information can be used;

  2. Adopt and implement privacy procedures for the organization;

  3. Train employees to understand the privacy procedures;

  4. Select an individual to be responsible for checking whether the privacy procedures are adopted and followed;

  5. Secure patient’s records containing individually identifiable health information and ensure they are not readily available for those who could exploit the data.

 

Patients who purchase HME/DMEPOS equipment from a HIPAA compliant provider can rest assured that their health information will be used for their treatment. All the personal information regarding the patient’s health care will be used to provide them with durable medical equipment and supplies and prescription medications. The prescription provided by the physician is recorded and determines the equipment and prescription medication a patient receives.

 

Furthermore, the patient can expect from their HME/DMEPOS supplier to use their health information for payment. The provider is permitted to contact the patient’s insurance company and disclose their health care information. HME/DMEPOS supplier possess the patient’s health care information, diagnosis, equipment and supplies, as well as medications on the bill.

Moreover, the patient’s health care information can be used in order to conduct health care operations. HME/DMEPOS provider often evaluates the quality of care the patient receives from them, conducts cost management assessments and plans business activities according to the patient’s health information. Namely, the provider uses this information in order to continually improve the quality and effectiveness of health care services they provide.

 

In the end, it is highly essential for HME/DMEPOS providers to familiarize themselves with possible penalties if they intentionally violate the Act. According to the requirements provided by HIPAA, a HME/DMEPOS supplier is forbidden from uncovering any personal health care information of a patient except with the patient’s consent or as otherwise permitted by HIPAA. However, if it happens that a HME/DMEPOS provider violates the HIPAA compliance, they face a multitude of unfavorable consequences, alongside with negative publicity, as well as loss of business partners and customers. Depending on the type of violation, HME/DMEPOS provider might be required to pay a fine which ranges from $100 per violation up to $50,000 per violation or even more. In certain cases, a provider might even be sanctioned with a prison sentence or lose the right to participate in Medicare.

 

HIPAA compliance act has been introduced to the medical industry in order to improve the quality of health care and achieve optimum level of privacy when it comes to patient’s PHI. Such changes both protect personal privacy and provide valuable benefits to the society in general. Taking everything in consideration, HME/DMEPOS providers and other companies which provide medical services and are considered business associates are advised to immerse themselves in the intricate process of HIPAA compliance. Only by implementing this act can they ensure higher level of patient privacy. 

Medicare DMEPOS Supplier Standards - The products and/or services provided to you by ( Active Lifestyle Medical, LLC ) are subject to the  supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c).  These standards concern business professional and operational matters (e.g. honoring warranties and hours of operation).  The full text of these standards can be obtained at http://www.ecfr.gov.  You are furnished a written copy of these standards with product delivery.

Patient Rights:

  1. The patient has the right to considerate and respectful service.

  2. The patient has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.

  3. Subject to applicable law, the patient has the right to confidentiality of all information pertaining to his/her medical equipment service.  Individuals or organizations not involved in the patient’s care, may not have access to the information without the patient’s written consent.

  4. The patient has the right to make informed decisions about his/her care.

  5. The patient has the right to reasonable continuity of care and service.

  6. The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.     


Patient Responsibilities:

  1. The patient should promptly notify the Home Medical Equipment Company of any equipment failure or damage.

  2. The patient is responsible for any equipment that is lost or stolen while in their possession and should promptly notify Home Medical Equipment Company in such instances.

  3. The patient should promptly notify the Home Medical Equipment Company of any changes to their address or telephone.

  4. The patient should promptly notify the Home Medical Equipment Company of any changes concerning their physician.

  5. The patient should notify the Home Medical Equipment Company of discontinuance of use.

  6. Except where contrary to federal or state law, the patient is responsible for any equipment rental and sale charges which the patient’s insurance company/companies does not pay.

Product Warranty - DJO warrants that any Dr. Comfort products will be free from defects in materials and workmanship for a period of six (6) months.  The warranty period commences on the date of shipment.  DJO's obligation for this Limited Warranty is to repair or replace a defective product at no charge to the customer, or to credit Customer's account for the purchase price paid for the defective product, at DJO's discretion.  This Limited Warranty does not apply if the defective product (i) is subject to abuse, neglect, misuse, or accident, (ii) has not been used in accordance with written instructions for use, (iii) was not purchased from DJO or an authorized dealer, (iv) was modified from its original configuration or repaired or altered by anyone other than DJO or a person authorized by DJO.

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Complaint Process - Our patients are our number one priority and we work diligently to provide the ultimate service and care to our customers.  However, if a problem should arise, then it is our policy to address the patient's complaint in a prudent manner.  We will work as quickly as possible to resolve the problem and meet patient expectations.  Please notify us immediately, either by phone @ 918.576.6765, by email to gen19.ALM@gmail.com, or in writing to Active Lifestyle Medical, 5455 S. Mingo Rd., Ste E, Tulsa, OK 74146  should any issues arise with the use of our products. 

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STANDARDS OF CONDUCT

 

ALM EMPLOYER STANDARDS

This company does not accept bribes, kickbacks, or tips for any purpose

This company shall comply with all local, state, and federal regulations that apply

This company is not part of the ownership of any other entity that generates referrals to it

All staff members are trained on proper business conduct

All staff members are given instruction on the company’s Policies and Procedures

All information regarding the company’s client’s medical condition is kept confidential and only released by signature from the client

All insurance claims reflect products or services that are delivered to the patient

Exact billing codes that match the Certificate of Medical Necessity Diagnosis will be used on all claims

A licensed physician (M.D. or D.O.) must complete and approve appropriate documentation for medical equipment

The company’s marketing materials and advertisements are honest, informative, and non-deceptive

All prospective employees are screened, and reference checked

The company will maintain a “non-retaliation” policy for any reported standards of conduct, suspected fraud, waste or abuse practices or other potential violations

 

ALM EMPLOYEE STANDARDS

No staff member will accept any monetary remuneration from patients or referring sources

No staff member will knowingly engage in deceptive, misleading, or fraudulent acts

All staff members will follow company policies and procedures that relate to their position

All patient information obtained for services shall remain confidential

Any patient such information will not be released without the patient’s knowledge and written permission

All information given to potential patients will be truthful, factual, and informative

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OUR COMPANY PHILOSOPHY, MISSION AND PURPOSE

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OUR PHILOSOPHY

All staff of Active Lifestyle Medical shall abide by all laws and ethical conduct standards as stipulated by federal, state and / or

appropriate organizations.  Our philosophy is to have a company built on a foundation of ethics, teamwork and commitment, meeting

the needs of all our patients.

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OUR MISSION

To provide quality health related goods and services geared to a community at large, focusing on patient comfort and independence,

to maintain an ACTIVE Lifestyle.

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OUR PUPOSE

Our management goals are to continuously strive to provide the highest quality care with excellent products and services to our 

patients. Our purpose is to assist our customers with the proper selection of products to best meet their medical needs as prescribed

by their physician.

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To meet these goals, leadership will develop an organizational culture to foster a positive work environment, focusing on superior

standards of performance that relate to both patient and staff needs alike.

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To achieve such goals, a strong focus will be on the following:

    *  Consistent communication of our mission throughout our organization 

    *  Recruitment of dedicated professional personnel

    *  Provide continuing education of services and products

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Active Lifestyle Medical seeks to provide medical services and products to patients tin the diabetic and pain ridden community.  Our

company does not discriminate against any person because of race, sex, religion, national origin or age.

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